You will receive an oil on canvas with roll in a tube. We ship to all 48 states in the contiguous US. We also ship to Hawaii (HI), Alaska (AK), Puerto Rico (PR) and Guam (GU). All orders are shipped within 48 hours Monday - Friday 8 am - 5 pm by USPS UPS. Item leaves the warehouse in 24 hours, same day if order is placed before 11 am EST.
International shipping available contacts us. *Sales tax applies to items shipped to NJ (7%). If a tracking # is provided by the UPS or USPS, we will update your order with the tracking information. Delivery normally takes 3-10 days in USA. Note that transit times may vary, particularly during peak periods or in climate weather conditions. We do not process any orders on weekends and during holidays. Local pick-ups are allowed.
We are dedicated to your satisfaction and stand behind our product 100%. If an item is defective or not as described, please CONTACT US immediately for an exchange or full refund.
If you changed mind, the return process must be initiated within 14 days of the shipments arrival. Return the item along with all original packaging. All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
JS Art Life warehouse (Att:Joseph Jung)
269 Blaisdell Road
Orangeburg NY 10962
You can exchange your item for another one. You will not be subject to a restocking fee in this case, But you still will have to pay return shipping.
We will response all question within 1 business day (Mon~Fri, 10 am~4 pm, Except Holidays). Please contact us via email us if you have any question.