Return Policy
Shipping
We offer free shipping to the 48 states of the continental United States, except for special cases. However, additional shipping charges will apply for shipping to Hawaii (HI), Alaska (AK), Puerto Rico (PR), and Guam (GU). All orders are shipped within 48 hours, from 8:00 AM to 5:00 PM, Monday through Friday, via USPS UPS or FedEx. *Sales tax applies to items shipped to NJ (7%).
International shipping is available. However, customs duties for each country are the buyer's responsibility. We complete the shipment within 24 hours after payment, but delivery times may be extended depending on the circumstances of each country or the shipping company.
If UPS, USPS, or FedEx provides a tracking number, we will update your order with the tracking information. Delivery normally takes 2-10 days in the USA. Transit times may vary, particularly during the holiday season or climate weather conditions. We do not process orders on weekends and during holidays. Local pick-ups are allowed.
Return policy:
We are dedicated to your satisfaction and stand behind our product 100%. If an item is defective or not as described, please contact us for an exchange or a full refund after returning it.
If you change your mind, the return process must be initiated within 14 days of the shipment's arrival. Return the item along with all original packaging. All items are subject to a 20% restocking fee, which will be deducted from your refund. We also do not refund the original shipping and handling you paid on the order.
Return Address:
JS Art Life warehouse (Att:Joseph Jung)
269 Blaisdell Road
Orangeburg NY 10962
Exchanges
You can exchange your item for another one(in 14 days). In this case, you will not be subject to a restocking fee, but you still will have to pay return shipping.
Contact us
We will respond to all questions within one business day (Monday through Friday, 10 am to 4 pm, except holidays). Please email(jsart0523@gmail.com) or text (2018057925) to message us if you have any questions.